Terms & Policies

BOOKING TYPES:

There are three types of bookings that apply to all services provided. These are the STANDARD, URGENT and SAME DAY bookings.

STANDARD - with this booking, the service will be finalised and ready for delivery within 3 working days from receiving all source materials.
URGENT - for urgent bookings there’s a 15% premium added to the total service fee. The service will be finished and ready for delivery within 48 hours (excluding weekends) from receiving all source materials.
URGENT WEEKEND - for urgent bookings that include weekend work there’s a 25% premium added to the total service fee. The service will be finished and ready for delivery within 48 hours from receiving all source materials.
SAME DAY - for same day bookings there’s a 30% premium added to the total service fee. The service will be finalised and ready for delivery within 24 hours (excluding weekends) from receiving all source materials.
SAME DAY WEEKEND - for same day weekend bookings there’s a 50% premium added to the total service fee. The service will be finalised and ready for delivery within 24 hours from receiving all source materials.
The above URGENT, URGENT WEEKEND, SAME DAY & SAME DAY WEEKEND bookings are subject to availability only and have to be agreed upon in advance.

INVOICING AND PAYMENTS

Upon completion of the work and once the assets have been delivered, an invoice will be submitted for 100% of the quoted service fee. This invoice shall be due for payment within 30 calendar days. This applies to all of the booking types above, STANDARD, URGENT, URGENT WEEKEND, SAME DAY & SAME DAY WEEKEND.

CANCELLATIONS & REFUNDS:

Cancelling the booking before the source materials have been received, will entitle you to do so free of any charge.

Cancelling the booking after the source materials have been received and work has initiated, will entitle us to charge for either 25% of the quoted service fee, or for the amount of work completed thus far, whichever the greatest. This will cover the costs and/or efforts already incurred by us.

Cancellations once work has been completed, whether this takes place before or after delivery/upload/download, it will not be accepted and the quoted service fee will be payable in full.

If we fail to meet the agreed deadline (deadlines are for work completion and exclude delivery/upload/download) you could cancel the booking as long as you are not yet in possession of the finished deliverables. If you wish to not receive the finished goods you could do so free of any charge. If you are already in possession of the finished deliverables, then the quoted service fee will be payable but we will automatically remove the booking’s premium fee (if any) and offer a further 10% discount over the total service fee as a good will gesture.

MATERIAL IN & OUT:

Courier Delivery to and from our address, if sending content to us on hard drives/network drives/SSD cards and/or any other material and technical equipment, it is advised to do so with a traceable and signed for courier service. Courier costs are not included on any of our services and these should be arranged and covered by the client. If on the other hand, we are instructed to arrange for a courier service on the client’s behalf we then apply an admin fee of 15% on top of the courier service cost.

UPLOADS & DOWNLOADS:

Upload & Download speeds are varied and dependant of numerous factors, from network connection, to transfer platforms, number of simultaneous transfers, etc. For this reason we do not include the transfer time, to and from us, in any of our delivery estimations. The estimations given are for readiness of the deliverable content and other no circumstance does it include the upload to the client and consecutively their download.

RESUPPLIES:

There is compliance assurance with every single service we provide.

We will revise/fix and resupply with the utmost priority and free of charge, if any of our deliverables get rejected and need to be revised and/or resubmitted for something deemed as having been introduced by us (issue not inherent in the source material); or for any aspect where we have failed to meet the spec provided. If there are courier costs associated with the re-delivery, it shall be payable by us.

In case a resupply is required, we shall not be liable for any potential cost associated with missing a deadline for content submission. The client should organise the booking with plenty of time to allow for potential resupplies.

If we do not hear from a client within a period of 14 days, since the submission and/or deliverance of any content, it is assumed that the deliverable has been accepted and no further adjustments are required. If an issue with a delivery is brought to our attention after the 14 days grace period has expired, we will not be under any obligation to revise or resupply the deliverable free of charge.

Privacy Policy Notice

The policy: This privacy policy notice is served by DCP SQUARE under the website www.dcpsquare.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, DCP SQUARE and www.dcpsquare.com.
"you", "the user", “the client”, “the customer”, refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of Your Personal Data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are exempt from registration in the ICO Data Protection Register because we are a small business.
Lawful basis: Consent
Where our purpose for processing is: Communication, invoicing, website data analytics and marketing.
Which is necessary because: in order for us to run the business we need to keep in contact with our clients as well as invoicing and processing payments. The website analytics and marketing functions are essential for us to drive our business forward.
We process your information in the following ways: To provide you with information, products or services that you request from us.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your Individual Rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Check your cookies

For the most common browsers, you can:

See which cookies are active in your browser’s settings.
Clear cookies from your browser or device, either globally or from a specific website.

For help locating cookies on your device, visit your browser's documentation:

Data Security and Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, otherwise please contact the EMS provider.

Our EMS provider is Squarespace. Clicking on the link will take you to the webpage containing their list of services and therefore the information that may be held about you within our EMS system;

The EMS’s support team can be reached here.

If you have any questions please contact us on info@dcpsquare.com.

Sustainability Policy

Environmental Policy Statement

DCP SQUARE is committed to leading the industry in minimising the impact of its activities on the environment.

The key points of its strategy to achieve this are:

Minimise waste by evaluating operations and ensuring they are as efficient as possible.
Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.
Actively promote recycling both internally and amongst its customers and suppliers.
Source and promote a product range to minimise the environmental impact of both production and distribution.
Meet or exceed all the environmental legislation that relates to the Company.

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